London Bridge customer counter

Customer counters are physical touch-points that can often be the first point of contact with your customers reflecting your organisation’s values and branding. They can also be recognised as a destination to meet people and seek assistance. 

Whether it is a ticket office, retail counter, reception or information desk, the design criteria can be complex and challenging. These can be multi-functional working areas combining administrative and transaction activities requiring a high level of technology and equipment integration. They need to be both functional and sometimes offer an aesthetic appeal as a design statement. 

Our award winning and patented counter system has been designed to provide you with the certainty that you expect complying with all the applicable legislation, standards and guidance. Inclusively designed suitable for both ambulant standing people, wheelchair users and people of short stature. Cost savings can be achieved through its innovative design by removing the need for a dedicated lower counter often referred to as the 'wheelchair' or 'disabled counter'. Our products and custom solutions are underpinned by ergonomics and inclusive design philosophy and technology integration.




  • Ticket Offices
  • Information Desks
  • Reception Desks
  • Retail Counters
  • Customer Information Points
  • Mobile Information Desks
  • Customer Assistance Desks
  • Box Office Counters
  • Travel Centres
  • Bureau de Change
  • Bank Counters
  • Post Office Counters
  • Passport Counters
  • Ferry Terminal Check-In Counters
  • Airport Check-In Counters
  • Lost Property Counters
  • Gate Line Desks
  • Open Plan Counters

Case Studies

Check out some of the latest projects in the design and manufacture of bespoke and standard pay windows and counters. All our projects are delivered with the Ideas philosophy of integrated and ergonomic design, creating great solutions, whatever the location. 


Some of our clients

Every situation is different, and every client benefits from “Ideas” unique design philosophy, including leading operators of transport and visitor environments as well as our technical furniture solutions for control rooms. To see our full client list please click here.

  • Abellio
  • Arriva
  • Balfour Beatty
  • Network Rail
  • BP
  • BT
  • Chiltern Railways
  • Forestry Commission